Refund Policy
At Hizoo, your satisfaction is our top priority. If for any reason you are not completely satisfied with your massage pillow, we offer a 30-day refund or replacement policy from the date of delivery.
Refund Conditions
- The product must be returned in its original packaging and in good condition.
- The refund will be processed to the original payment method within 5–7 business days after we receive the returned item.
- Shipping charges are non-refundable, except in cases of defective or incorrect products.
Replacement Policy
- If your Hizoo Massage Pillow arrives damaged or defective, please contact us within 7 days of delivery.
- Email us at info@onlinehizoo.com for a free replacement.
- We will cover all shipping costs for defective or incorrect items.
How to Request a Refund or Replacement
- Contact our support team at info@onlinehizoo.com with your order number and issue.
- Follow the instructions provided by our support team to return the product.
- Once we receive and inspect the item, we will process your refund or replacement promptly.
We are committed to ensuring that your Hizoo experience is safe, relaxing, and hassle-free.